Refund Policy

Last updated: 27 August 2026

1. Principle

AudioAsk is a digital service to which access is provided immediately. Amounts paid for a subscription (monthly or annual) are non-refundable, except where a refund is required by applicable law or by the terms of our payment provider Paddle.

2. Right of withdrawal (EU/EEA consumers)

If you are a consumer residing in the European Union or the EEA, you generally have a 14-day right of withdrawal. However, by subscribing you request the immediate performance of the service and acknowledge that you lose your right of withdrawal once the service has begun to be provided, in accordance with the rules applicable to digital content and services.

3. Cancellation and renewal

• You can cancel your subscription at any time via the Paddle customer portal available in the application.
• Cancellation takes effect at the end of the period already paid for; no pro-rata refund is made for the current period.
• After cancellation, you keep access to paid features until the end of the current period, after which your account reverts to the free plan.

4. Incorrect charges or technical issues

If you notice a clearly incorrect charge (double billing, technical error) or if the service could not be provided for a reason attributable to us, contact us: we will review your request and, where appropriate, issue the corresponding refund.

5. Merchant of Record

Payments and any refunds are handled by Paddle, the official reseller (Merchant of Record). Paddle's buyer terms apply and may provide for additional refund cases.

6. How to request a refund

Send your request to admin@natives.ch, stating the email address of your account and the transaction reference. We respond within a reasonable time.